FOH Manager

Position Summary

The Front-of-House (FOH) Manager is responsible for leading daily dining room and bar operations, ensuring excellent guest service, smooth staff coordination, and efficient restaurant performance. This role oversees all customer-facing activities, supports team development, and maintains a welcoming atmosphere.

Key Responsibilities

Guest Experience

•       Deliver exceptional hospitality and ensure every guest has a positive dining experience
•       Resolve guest concerns promptly and professionally
•       Maintain a clean, comfortable, and organized front-of-house environment

Staff Leadership & Supervision

•       Recruit, train, schedule, and supervise FOH staff (servers, bartenders, hosts, bussers)
•       Lead pre-shift meetings and communicate daily specials, service goals, and updates
•       Foster teamwork, accountability, and a customer-first culture

Daily Operations

•       Oversee floor operations during service to ensure efficiency and quality
•       Coordinate with kitchen management to maintain smooth food and beverage flow
•       Monitor table turnover, reservations, and waitlist management

Financial & Administrative Duties

•       Manage labor costs through effective scheduling
•       Handle cash management, POS reporting, and daily shift reconciliation
•       Support inventory oversight for FOH supplies and bar needs

Compliance & Standards

•       Ensure adherence to health, safety, and alcohol service regulations
•       Maintain company policies, service standards, and brand consistency
•       Enforce responsible service practices and guest safety

Qualifications

•       5+ years experience in restaurant management
•       Strong leadership and communication skills
•       Ability to thrive in a fast-paced, high-volume environment
•       Knowledge of POS systems, scheduling tools, and hospitality best practices
•       Flexible availability including nights, weekends, and holidays

Preferred Skills

•       Serving experience
•       Bar operations and beverage knowledge
•       Strong problem-solving and guest recovery skills
•       Passion for hospitality and team development

Compensation & Benefits (Customizable)

•       Competitive compensation based on experience
•       Employee meal discounts
•       Supportive team environment