Chief Operating Officer

Chief Operating Officer- Hospitality  Ann Arbor, MI.

Ronald McDonald House Charities of Ann Arbor, MI

Hospitality (Lodging & Food) Background required

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Exceptional career opportunity is available for a hospitality professional who is eager to transition into a meaningful, mission-driven role in the nonprofit sector. If you are a compassionate person looking to make a broader impact, this may be the unique opportunity you’ve been waiting for. The ideal hospitality background would be one involving meals and 24/7 accommodations, such as hotel, resort or campus housing. The COO will utilize their expertise to oversee the future growth of family guest rooms to satisfy the growing demand. Previous non-profit experience would be a plus.

About RMHCAA:

Since 1985, Ronald McDonald House Charities Ann Arbor (RMHCAA) has stood as a home away from home for families facing the unimaginable — a child in medical crisis. Ronald McDonald House Charities Ann Arbor has served more than 32,000 families since opening their doors in 1985. Spearheaded by the Junior Service League (now the Junior League of Ann Arbor), the project was a collaborative effort with Michigan Medicine C.S. Mott Children’s Hospital, and the community. Originally able to accommodate 24 families each night, an expansion in 1992 increased that number to 29. A second House built on the 10th floor of C.S. Mott Children’s Hospital added another 12 rooms in 2011. Two additional family guest rooms were constructed in the Main House in 2018, bringing the total number of rooms to 43. Those two Houses make RMHCAA the largest Ronald McDonald House Charities Chapter in Michigan.

The Chief Operating Officer (COO) is a key member of the Executive Leadership Team and serves as the organization’s senior operational leader. Reporting to the Chief Executive Officer (CEO), the COO provides strategic and day-to-day leadership for all internal operations of a multi-site, 24/7 organization. The COO ensures that programs, guest services, facilities, culinary services, housekeeping, volunteer engagement, technology, and operational systems function seamlessly to create a safe, compassionate, and home-like environment for families. The COO partners closely with the CEO, leadership team, and Board to implement strategy, strengthen culture, develop talent, manage risk, and ensure operational excellence and financial sustainability.

Preferred Qualifications:

• Bachelor’s degree required; advanced degree or equivalent experience preferred.
• Minimum 7-10 years of senior leadership experience in hospitality (including food and rooms) from segments such as hotel, resort, campus housing/dining or similar.
• Previous non-profit experience.
• Demonstrated success leading complex, multi-site, 24/7 operations and cross-functional teams.
• Strong background in guest services, facilities management, people leadership, program oversight, and operational planning.
• Experience managing budgets, capital projects, and operational controls.
• Proven ability to lead with compassion while driving results and managing risk.
• Excellent communication, organizational, project management, and problem-solving skills.
• Collaborative, mission-driven leader with integrity and sound judgment.
• Proficiency with Microsoft Office and database systems.

Excellent six figure salary and benefits plus work-life balance offered! Please forward resume and cover letter explaining why you are excited about this opportunity and how it aligns with your work credentials

Email to : Ben Schwartz [email protected]  Expanded Job Description available.