Crowne Events Coordinator

What is the job?

The Crowne Event Coordinator will keep our event space full with events, parties, and more. They will serve as a key contact for detailing the client’s event and they will ensure all requirements of the group are met and create and provide best practices for convention services.

Benefits and Discounts provided to company employees:

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match

Benefits eligibility varies based on position, employment status, and length of service.

Your day to day

• Provide guests with information to enhance guest experience, such as; loyalty programs, area attractions, restaurants, and facility information.
• Conduct facility tours and entertain clients to enhance the guests’ meeting/banquet experience.
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
• Arrange all details of meetings and conventions; to include room set-ups, staging, lighting, audio visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions, and VIP services.
• Review and submit estimates of final billing.
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.

What we need from you

• Communication skills, written and verbal, in the primary language(s) used in the workplace.
• Ability to navigate and use necessary software and applications.
• Ability to work a flexible schedule including, nights, weekends and/or holidays
• Ability to engage with guests and answer questions.
• Occasional basic math and computational skills.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to engage with guests and clients in a warm, engaging, and hospitable way.
• Ability to maintain organization and exchange accurate information with guests and colleagues
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to remain stationary for up to 8 hours per day, with extended lengths of time viewing a computer screen.
• Must be able to demonstrate a well-paced mobility for up to 4 hours in length on occasion.
• Requires substantial operation of office equipment such as computers, printers, multi-line
• phones, filing cabinets, and other equipment as necessary.
• Occasionally requires transporting items weighing up to 15 pounds.

A high school or equivalent education is preferred. Minimum of one year of prior event planning or catering experience is preferred.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including, separation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees.

This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.

E.E.O: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a drug free workplace. Background checks are done on all positions.